INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact Marcado Shoes customer support?

You can reach us by filling out the contact form on this page, emailing us at [insert email], or calling our customer care number 0320 7818879. Our team is available Monday–Saturday, 9 AM–6 PM.

 

Do you have a physical store I can visit?

Yes! Marcado Shoes has select retail outlets. Please check our Store Locator page or contact us directly to find the nearest store.

 

How long does it take for customer support to respond?

We usually reply within 24–48 hours on business days. During busy seasons or sales, it may take a little longer, but we do our best to respond quickly.

 

Can I track or change my order through customer support?

Yes, our support team can help you with tracking information, order modifications, or cancellations (if requested before shipping).

 

What should I do if I receive a defective or wrong product?

Please contact us immediately with your order details and a photo of the product. We’ll guide you through the replacement or return process at no extra cost.

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