Effective Date: 01-october-2025

At Marcado Shoes, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund and return guidelines below.

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unworn, and in their original packaging.

  • Proof of purchase (order receipt or invoice) is required.

  • Sale or discounted items may not be eligible for return unless defective.

2. Non-Returnable Items

We cannot accept returns for:

  • Shoes that show signs of wear or damage after delivery.

  • Customized or special-order products.

  • Gift cards or promotional items.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–14 business days.

  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

  • Exchanges are allowed for size or style issues (subject to stock availability).

  • If the desired product is unavailable, a refund or store credit will be issued.

5. Return Shipping

  • Customers are responsible for return shipping costs.

  • In case of defective or incorrect items, Marcado Shoes will cover the shipping costs.

6. How to Initiate a Return

To start a return or exchange, please contact us with your order details:

Email: hs118140@gmail.com
Phone: +92 320 7818879

Our support team will guide you through the process.

7. Policy Updates

Marcado Shoes may update this Refund & Return Policy from time to time. Updates will be posted on this page with a revised effective date.